Terms of Use
Effective July 27, 2026
Introduction
Welcome to One Step After, Inc. ("Company," "One Step After," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our online platform, website, and any related content, features, tools, or services offered at https://www.onestepafter.com and any associated subdomains (collectively, the "Service" or "Platform").
Please read these Terms carefully. By creating an account or using the Service in any way, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
Each section below begins with a brief plain-language summary in italics to help you navigate. The summaries do not replace the full text, which you should read carefully. Certain sections affecting your legal rights are noted in bold.
1. Acceptance of Terms
By using our Service, you’re entering into a binding agreement with us.
By accessing or using the Service, creating an account, or making a purchase, you confirm that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of a company, organization, or another individual, you represent that you have the authority to bind that party to these Terms, and "you" shall refer to that party.
You must be at least 18 years of age and capable of forming a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.
2. Description of Service
One Step After provides digital tools to help individuals and families organize and manage estate planning and estate settlement. It does not provide legal or financial advice, and does not form any fiduciary relationship.
One Step After provides a browser-based software platform designed to help individuals, families, and estate professionals organize estate information before and after a death. The Service may include features and content related to estate organization, planning and settlement.
The Service is provided for informational and organizational purposes only. It does not constitute legal, financial, tax, or professional advice of any kind. See Section 7 (Disclaimer of Professional Advice) for more information.
One Step After may update, expand, or modify the features of the Service over time. We may also offer beta or pre-release features from time to time; such features are provided "as-is" and may have limitations.
3. Account Registration and Security
You’re responsible for keeping your account information accurate and your login secure.
You may need to register for an account to access all features of the Service. When registering, you agree to provide accurate, current, and complete information and to keep that information updated. One Step After is not liable for any issues arising from inaccurate or outdated account information you provide.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately if you believe your account has been compromised, accessed without authorization, or that your credentials have been lost or stolen.
One Step After is not liable for any loss or damage arising from your failure to maintain the security of your account or from unauthorized access that occurs as a result of your own actions or omissions.
4. Collaborators
You control who you invite to access your estate profile and what permissions they have.
The Service may allow you to invite additional users ("Collaborators") to access your estate profile. You are solely responsible for selecting Collaborators, determining the level of access and permissions you grant them, and removing Collaborators when appropriate. Collaborator access levels are limited to those defined within the Service.
One Step After is not responsible for any actions taken by Collaborators you have authorized, any loss or misuse of estate data resulting from access you have granted, or any consequences arising from your decisions regarding Collaborator permissions.
You represent that any Collaborators you invite have consented to share their personal information with One Step After to the extent necessary for you to grant them access.
5. Purchases, Fees, and Billing
We may offer one-time purchases, subscriptions, or a combination.
5.1 Fee Structures
One Step After may offer access to the Service through one or more fee arrangements, including but not limited to: one-time access fees for lifetime or defined-term access, recurring subscription fees billed monthly or annually, tiered plans with different feature levels, or a combination of the above. The specific fee arrangement applicable to your purchase will be clearly disclosed at the time of checkout.
5.2 Payment
All fees are billed in U.S. dollars. By providing payment information, you authorize One Step After to charge the applicable fees to your payment method. You represent and warrant that you have the legal right to use the payment method provided. If your payment information is inaccurate or your payment method is declined, we may suspend or terminate your access to the Service.
5.3 Subscriptions and Renewal
If you purchase a subscription, your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. One Step After reserves the right to change subscription pricing with advance notice; price changes will take effect at the start of your next billing period.
5.4 Cancellations and Refunds
You may cancel your account or subscription at any time. For subscriptions, cancellation takes effect at the end of the current billing period, and you will retain access through that date. For one-time purchases, cancellation takes effect immediately upon your request.
All purchases are final. One Step After does not offer refunds for cancellations initiated by you, regardless of whether your access period has fully elapsed, except as required by applicable law.
If One Step After suspends or terminates your account due to a violation of these Terms, no refund will be issued. If One Step After terminates your account for reasons unrelated to a Terms violation, we may, at our sole discretion, issue a pro-rated refund for unused access.
5.5 Taxes
You are responsible for any applicable taxes, levies, or duties imposed by taxing authorities in connection with your purchase. One Step After will collect applicable sales tax where required by law.
6. Content and Data
Your estate data belongs to you. We use it only to operate and improve the Service. We own de-identified platform usage data.
6.1 Your Content
You are solely responsible for all information, data, documents, text, and other materials you submit, upload, or store through the Service (collectively, "Your Content"). You have no obligation to provide any content to the Service; however, certain features may not be available without it.
6.2 Your Ownership
You retain all intellectual property rights and ownership in Your Content. Nothing in these Terms transfers ownership of Your Content to One Step After.
6.3 License to One Step After
By submitting Your Content to the Service, you grant One Step After a limited, non-exclusive, royalty-free, worldwide license to host, store, reproduce, transmit, and display Your Content solely as necessary to provide, operate, and improve the Service. This license terminates when you delete Your Content or close your account, except to the extent Your Content has been incorporated into backups or de-identified datasets as described below.
6.4 Aggregated and De-Identified Data
One Step After may collect, derive, or generate de-identified and/or aggregated data based on your use of the Service, including data derived from Your Content. Such de-identified data does not identify you personally. One Step After owns all such de-identified and aggregated data and may use it without restriction, including for product development, research, analytics, and marketing purposes.
6.5 Your Responsibilities Regarding Others’ Data
To the extent you input personal information about other individuals (such as a spouse, family member, or beneficiary), you represent and warrant that you have the authority or consent of those individuals to do so, and that such collection and processing complies with applicable law.
6.6 Contextual Marketing Consent
One Step After may use information about your use of the Service, including the types of features you use and general characteristics of the estate information you provide, to present you with offers, recommendations, or information about related products and services, including from third-party partners. This personalization is designed to surface resources relevant to your situation.
One Step After may have financial relationships with third-party service providers or affiliates whose products or services are presented through the Platform. We may receive compensation if you choose to purchase from or engage with these partners. Such compensation may influence which partners are featured.
7. Disclaimer of Professional Advice
We provide organizational tools, not professional advice. Please consult a licensed professional for legal, financial, or tax matters.
The Service is designed to help you organize information related to estate planning and settlement. It is not a substitute for professional legal, financial, tax, or other licensed professional advice.
One Step After does not provide legal advice, financial advice, tax advice, or accounting services. No fiduciary relationship, attorney-client relationship, or other special relationship of trust is created between you and One Step After by your use of the Service. You are encouraged to consult with a qualified attorney, accountant, financial advisor, or other licensed professional before making legal, financial, or estate-related decisions.
Tax Information Disclosure: In compliance with IRS Circular 230, any tax-related information contained in or provided through the Service is not intended or written to be used, and cannot be used, to avoid penalties under the Internal Revenue Code.
8. Data Hosting and Security
We take reasonable steps to protect your data, but no system is completely secure.
One Step After takes the protection of your personal information seriously. We implement security measures designed to maintain the confidentiality, integrity, and availability of data you submit through the Service. Our security practices are described in our Privacy Policy and are subject to change as technology and best practices evolve.
The Platform is hosted on third-party cloud infrastructure located in the United States. Data is encrypted in transit and at rest. In addition, certain sensitive identifiers, such as tax identification numbers and the last four digits of account numbers, are encrypted at the field level using a separate key assigned to your estate. Please refer to our Privacy Policy for additional information about our data security practices and the categories of service providers we work with.
While we strive to protect your data, no system is completely secure. By using the Service, you acknowledge that One Step After cannot guarantee absolute protection of your data. In the event of a data breach, we will take appropriate steps to mitigate harm and notify you as required by applicable law. One Step After shall not be liable for any unauthorized access, loss, alteration, or disclosure of your data that occurs despite our reasonable security measures.
We encourage you to use strong, unique passwords and to keep your login credentials confidential.
9. Data Deletion Upon Account Closure
When your account is closed, we’ll give you a data export and then delete your estate profile.
Upon cancellation or closure of your account whether initiated by you or by One Step After and unless your account was terminated due to suspected or confirmed unauthorized access, fraud, or illegal activity, we will:
1. Make available an export of the information you entered into your estate profile. You generate this export yourself, while logged in, from the settings area of the application; and
2. Delete your account and all associated estate profile data.
The export is provided as a document summarizing the information in your estate profile and will not include images, attachments, or other non-text assets you uploaded. You should generate and download your export before closing your account, because account closure is immediate and cannot be undone.
If your account is terminated due to unauthorized access, fraud, or illegal activity, we may withhold the data export at our discretion.
10. Intellectual Property
One Step After owns the platform, its design, and its features. You own your data.
As between you and One Step After, One Step After and its licensors retain all right, title, and interest in and to the Service, including its design, architecture, features, functionality, processes, methods, content developed by One Step After, trademarks, logos, and trade dress (collectively, "One Step After IP"). Nothing in these Terms grants you any rights in One Step After IP except the limited right to use the Service as permitted by these Terms.
You may not copy, reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works of any One Step After IP without our prior written permission.
Feedback: If you provide One Step After with suggestions, ideas, or feedback about the Service, you grant One Step After a perpetual, irrevocable, worldwide, royalty-free license to use that feedback in any manner, including in future versions of the Service, without compensation or attribution to you.
11. Automated Features and Digital Tools
We may offer AI-assisted features. They’re designed to help but are not infallible, use your own judgment.
The Service may include automated features, AI-assisted guidance, digital tools, or other technology-powered functionality designed to enhance your experience ("Automated Features"). These features may generate suggestions, summaries, next steps, or other outputs based on the information you provide.
You acknowledge that: outputs generated by Automated Features may not be unique, complete, or accurate for your specific situation; you are solely responsible for evaluating and acting on any output from Automated Features; and One Step After is not liable for decisions you make based on outputs from Automated Features.
Automated Features may use Your Content to provide personalized responses and to improve the Service. Any such use will be consistent with these Terms and our Privacy Policy.
12. Third-Party Services and Links
We’re not responsible for third-party services you access through or in connection with our platform.
The Service may contain links to or integrations with third-party websites, services, or products. One Step After does not control and is not responsible for the content, privacy practices, terms of service, or data handling of any third party. Links or references to third-party services are not endorsements.
Your use of third-party services is at your own risk and subject to the terms and policies of those third parties. You should review the applicable terms and privacy policies before using any third-party service.
One Step After may receive compensation from third parties for referrals or integrations, which may influence whether and how those services are presented within the Platform.
13. Prohibited Uses
Use the Service lawfully and responsibly. Here’s what you may not do.
You agree not to use the Service to:
Violate any applicable law, regulation, or ordinance;
Submit false, misleading, defamatory, fraudulent, or unlawful content;
Transmit viruses, malware, ransomware, or other harmful code;
Impersonate One Step After or misrepresent your affiliation with One Step After;
Reproduce, resell, sublicense, or provide unauthorized access to the Service;
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
Scrape, crawl, or use automated means to access, download, or extract content from the Service without authorization;
Train or develop artificial intelligence or machine learning models using data derived from the Service without express written authorization from One Step After;
Use the Service for unauthorized archiving or backup of content that does not belong to you;
Infringe on the intellectual property rights of One Step After or any third party; or
Encourage or assist any other person to engage in any of the above.
One Step After reserves the right to investigate suspected violations and to suspend or terminate accounts that violate these Terms.
14. Communications
By creating an account, you agree to receive important service communications. You can opt out of marketing.
By creating an account, you consent to receive communications from One Step After related to your use of the Service, including account notifications, service updates, and legal or policy notices. These communications are essential to the Service and cannot be opted out of while your account remains active.
You may opt out of marketing communications and non-essential partner communications at any time by following the unsubscribe instructions in any marketing email or by contacting us.
You agree to keep your contact information current so that we can reach you with important notices.
15. Modifications to the Service and Terms
We may update the Service and these Terms. We’ll notify you of material changes.
One Step After reserves the right to modify, suspend, or discontinue the Service or any part of it at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
We may also update these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service and, where appropriate, by sending notice to the email address associated with your account. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should stop using the Service and cancel your account.
16. Termination
Either you or One Step After can end the relationship. Certain obligations survive termination.
You may cancel your account at any time by following the account cancellation instructions within the Service. Cancellation is subject to the refund policy described in Section 5.
One Step After may suspend or terminate your account or access to the Service at any time, with or without cause, and with or without notice, including for violation of these Terms or if we suspect fraudulent, abusive, or illegal activity.
Upon termination, your right to access the Service ends immediately. You must cease all use of the Service. Termination does not relieve you of any obligation to pay outstanding fees.
The following sections survive termination of these Terms: Sections 6 (Content and Data), 7 (Disclaimer of Professional Advice), 10 (Intellectual Property), 13 (Prohibited Uses), 17 (Disclaimers), 18 (Limitation of Liability), 19 (Indemnification), 20 (Dispute Resolution), and 21 (General Terms).
17. Disclaimers
The Service is provided "as-is." We make no warranties beyond what is stated here.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONE STEP AFTER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
One Step After does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components; that the information provided through the Service is accurate, complete, or reliable; or that any defects will be corrected.
If applicable law requires a minimum warranty period, any implied warranty is limited to sixty (60) days from the date of your purchase.
18. Limitation of Liability
Our liability to you is limited. Here’s what we’re responsible for and what we’re not.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ONE STEP AFTER AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOST PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
In no event shall One Step After’s total aggregate liability to you for all claims arising out of or related to these Terms or the Service exceed the greater of: (a) the total fees paid by you to One Step After in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).
These limitations apply even if One Step After has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.
19. Indemnification
If your misuse of the Service causes harm to us, you agree to cover our losses.
You agree to indemnify, defend, and hold harmless One Step After, its owners, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Service in violation of these Terms; your violation of any applicable law or regulation; your infringement of any third-party intellectual property or other rights; or any content you submit through the Service that causes harm to a third party.
One Step After reserves the right to assume control of the defense of any matter subject to indemnification by you, at its own expense. You agree to cooperate reasonably with One Step After in the defense of any such claim.
20. Dispute Resolution
We’d rather work things out directly. If we can’t, we’ll use arbitration, not a jury trial.
20.1 Informal Resolution
Before initiating any formal dispute process, you agree to contact One Step After at legal@onestepafter.com and provide a written description of your dispute, the relief sought, and your contact information. We will attempt in good faith to resolve the dispute informally within sixty (60) days of receiving your notice. The statute of limitations applicable to your claim will be tolled during this informal resolution period.
20.2 Binding Arbitration
If we are unable to resolve the dispute informally within sixty (60) days, you and One Step After agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service except as provided in Section 21.4, will be resolved exclusively by binding arbitration, rather than in court. Arbitration is conducted by a neutral arbitrator, not a judge or jury, and is subject to limited court review.
Arbitration shall be conducted in Denver, Colorado, under the rules of the American Arbitration Association ("AAA") then in effect www.adr.org, before a single arbitrator. The arbitrator shall issue a reasoned written decision. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
BY AGREEING TO ARBITRATION, YOU AND ONE STEP AFTER ARE EACH WAIVING THE RIGHT TO A JURY TRIAL.
20.3 Class Action Waiver
You and One Step After agree that each party may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator may not consolidate claims of more than one person and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable, the entirety of this Section 21 shall be null and void.
20.4 Exceptions
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, including to protect intellectual property rights, pending resolution of a dispute through arbitration.
20.5 Small Claims
Notwithstanding the foregoing, either party may elect to bring an eligible claim in small claims court in Colorado, in lieu of arbitration.
This Section 21 survives any termination of these Terms or your account.
21. General Terms
21.1 Governing Law
These Terms and any disputes arising out of or related to the Service shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.
21.2 Entire Agreement
These Terms, together with the Privacy Policy and any additional terms presented to you at the time of purchase, constitute the entire agreement between you and One Step After regarding the Service and supersede all prior agreements, understandings, and communications, oral or written.
21.3 Waiver
One Step After’s failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future. Any waiver must be made in writing and signed by an authorized representative of One Step After.
21.4 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.
21.5 Assignment
One Step After may assign or transfer these Terms or any of its rights or obligations under these Terms to any party at any time without notice to you, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without One Step After’s prior written consent. Any attempted assignment in violation of this section is void.
21.7 Contact
If you have any questions about these Terms, please contact us at:
One Step After, Inc. legal@onestepafter.com
©2026 One Step After, Inc. All rights reserved